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Home / سياسة الإرجاع والشروط

سياسة الإرجاع
والاستبدال وشروط الخدمة

نريدك دائماً راضياً — اقرأ سياستنا الواضحة وتواصل معنا في أي وقت.

🗓️ آخر تحديث: مارس 2026
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ضمان الإرجاع خلال 14 يوماً

غير راضٍ عن منتجك؟ أعده لنا خلال 14 يوماً من الاستلام واسترد أموالك كاملة.

14

يوم ضمان

خطوات الإرجاع

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01

Notify Us

Contact customer service within 14 days of receiving your order by phone or email.

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02

Approval

Our team reviews your request and sends you the return code and instructions within 24 hours.

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03

Send It to Us

Place the product in its original packaging with the specified code and send it via any approved shipping service.

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04

Refund

After inspection and approval, the amount is refunded within 5–7 business days to the same payment method.

شروط الإرجاع

roduct is unused and unwashed

ll tags and labels are still attached

riginal packaging is intact

equest within 14 days of receipt

roducts discounted more than 50% are non-returnable

nderwear and swimwear

roducts damaged due to misuse

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استبدال سريع وسهل

هل تغير رأيك في المقاس أو اللون؟ نستبدل لك أي منتج خلال 7 أيام عمل بدون رسوم إضافية.

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01

Contact

Call us and tell us the product you want to exchange and the desired replacement.

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02

Verification

We verify the availability of the required size/colour in stock and reserve it for you.

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03

Exchange

We send a courier to pick up the old item and deliver the replacement at the same time (within Cairo and Giza).

04

Your Complete Satisfaction

We guarantee your complete satisfaction with the exchange process, or we refund the full amount.

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ملاحظات مهمة للاستبدال

  • • الاستبدال متاح خلال 7 أيام من الاستلام (مقارنة بـ 14 يوماً للإرجاع)
  • • المنتج يجب أن يكون بحالة ممتازة مع جميع العلامات والملصقات
  • • فرق السعر (إن وجد) يُدفع أو يُستردّ وفقاً للسعر الحالي
  • • خدمة الاستلام والتوصيل المنزلي متاحة داخل القاهرة والجيزة فقط
1

Acceptance of Terms

By using our website, application, or any of our services, you agree to be bound by these terms and conditions. If you do not agree to any clause, please refrain from using our services.

2

User Account

You are responsible for maintaining the confidentiality of your account data and the security of your password. Any activity that occurs through your account is your full responsibility. Please notify us immediately if you suspect any breach of your account.

3

Prices and Payment

All displayed prices are in Egyptian Pounds and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice, but confirmed orders are charged at the price at the time of purchase.

4

Shipping and Delivery

We provide delivery to all Egyptian governorates. Displayed delivery times are estimates and not binding in cases of force majeure. Free shipping on orders exceeding 500 EGP within Greater Cairo.

5

Intellectual Property

All content on the website — including texts, images, logos, and designs — is the exclusive property of Trandaty or licensed to it. Copying or distributing any content without explicit prior permission is prohibited.

6

Limitation of Liability

Trandaty will not be liable for any indirect or incidental damages resulting from the use of our services. Our maximum liability shall not exceed the value of the product in dispute.

7

Governing Law

These terms are governed by and construed in accordance with Egyptian law. Any dispute arising shall be settled before the competent Egyptian courts in Cairo Governorate.

آخر تحديث لهذه الشروط: مارس 2026.

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