سياسة الإرجاع
والاستبدال وشروط الخدمة
نريدك دائماً راضياً — اقرأ سياستنا الواضحة وتواصل معنا في أي وقت.
ضمان الإرجاع خلال 14 يوماً
غير راضٍ عن منتجك؟ أعده لنا خلال 14 يوماً من الاستلام واسترد أموالك كاملة.
14
يوم ضمان
خطوات الإرجاع
Notify Us
Contact customer service within 14 days of receiving your order by phone or email.
Approval
Our team reviews your request and sends you the return code and instructions within 24 hours.
Send It to Us
Place the product in its original packaging with the specified code and send it via any approved shipping service.
Refund
After inspection and approval, the amount is refunded within 5–7 business days to the same payment method.
شروط الإرجاع
roduct is unused and unwashed
ll tags and labels are still attached
riginal packaging is intact
equest within 14 days of receipt
roducts discounted more than 50% are non-returnable
nderwear and swimwear
roducts damaged due to misuse
استبدال سريع وسهل
هل تغير رأيك في المقاس أو اللون؟ نستبدل لك أي منتج خلال 7 أيام عمل بدون رسوم إضافية.
Contact
Call us and tell us the product you want to exchange and the desired replacement.
Verification
We verify the availability of the required size/colour in stock and reserve it for you.
Exchange
We send a courier to pick up the old item and deliver the replacement at the same time (within Cairo and Giza).
Your Complete Satisfaction
We guarantee your complete satisfaction with the exchange process, or we refund the full amount.
ملاحظات مهمة للاستبدال
- • الاستبدال متاح خلال 7 أيام من الاستلام (مقارنة بـ 14 يوماً للإرجاع)
- • المنتج يجب أن يكون بحالة ممتازة مع جميع العلامات والملصقات
- • فرق السعر (إن وجد) يُدفع أو يُستردّ وفقاً للسعر الحالي
- • خدمة الاستلام والتوصيل المنزلي متاحة داخل القاهرة والجيزة فقط
Acceptance of Terms
By using our website, application, or any of our services, you agree to be bound by these terms and conditions. If you do not agree to any clause, please refrain from using our services.
User Account
You are responsible for maintaining the confidentiality of your account data and the security of your password. Any activity that occurs through your account is your full responsibility. Please notify us immediately if you suspect any breach of your account.
Prices and Payment
All displayed prices are in Egyptian Pounds and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice, but confirmed orders are charged at the price at the time of purchase.
Shipping and Delivery
We provide delivery to all Egyptian governorates. Displayed delivery times are estimates and not binding in cases of force majeure. Free shipping on orders exceeding 500 EGP within Greater Cairo.
Intellectual Property
All content on the website — including texts, images, logos, and designs — is the exclusive property of Trandaty or licensed to it. Copying or distributing any content without explicit prior permission is prohibited.
Limitation of Liability
Trandaty will not be liable for any indirect or incidental damages resulting from the use of our services. Our maximum liability shall not exceed the value of the product in dispute.
Governing Law
These terms are governed by and construed in accordance with Egyptian law. Any dispute arising shall be settled before the competent Egyptian courts in Cairo Governorate.
آخر تحديث لهذه الشروط: مارس 2026.
للاستفسارات: تواصل معنا